Managing your rental property
Rent collected, maintenance handled, inspections documented and money accounted for — with statements you can hand straight to your accountant.
At turnover we re-market the unit on realmaster.com and the major rental channels, aiming for the shortest defensible vacancy.
Why choose us
Most owners do not want to be landlords. They want the return without the 9 PM phone call, and they want to be able to prove every dollar at tax time.
Money held and reported properly
Rent and deposits are held in a designated trust account, separate from our operating funds. You receive a monthly statement showing every dollar in and out — and a year-end summary your accountant can use directly.
Maintenance with a cost ceiling you set
You set a spending limit for routine repairs so small things get fixed fast. Anything above it comes to you with quotes before work is authorised.
Inspections that create evidence
Move-in, periodic and move-out inspections documented with photographs and reports. When a deposit dispute happens, evidence decides it — and most disputes are lost by the party without photographs.
Compliance handled, not improvised
Notice periods, rent increase rules, entry requirements and deposit obligations under the Residential Tenancies Act are applied properly. Getting these wrong is how a routine tenancy turns into a hearing.
How it works
Onboarding
We review the property and any existing tenancy, take over the lease file, deposits and documentation, and agree your maintenance spending limit in writing.
Tenancy and rent
Rent collected on schedule, arrears chased immediately rather than at month end, and rent increases handled with correct notice when the market supports one.
Maintenance
Tenant requests triaged, trades dispatched, work verified. You are consulted before anything above your limit is authorised.
Inspections and reporting
Periodic inspections with photographic reports, and a monthly owner statement covering every transaction on the property.
Turnover
Move-out inspection, deposit reconciliation against the move-in report, make-ready coordination and re-tenanting — aimed at the shortest defensible vacancy.
What's included
Management includes:
Rent collection and arrears follow-up
Trust-held rent and security deposits, accounted for monthly
Monthly owner statements and a year-end summary
Maintenance triage and trades coordination within your spending limit
Periodic inspections with photographic reports
Residential Tenancies Act compliance — notices, entry, rent increases, deposits
Move-out inspection and deposit reconciliation
Re-tenanting coordination at turnover
Frequently asked questions
What is the management fee?
Management is normally a percentage of collected rent, with placement quoted separately at turnover. The rate depends on property type, unit count and location — we quote it in writing, together with what is and is not included, before you sign a management agreement.
When do I get paid?
Owner disbursements are made on a set monthly schedule once rent has cleared, with the statement issued at the same time. If a tenant pays late, we tell you when we know — not at the end of the month.
Who pays for repairs?
You do, out of rent collected, within the spending limit you set. Above that limit nothing is authorised without your approval and, where it is worth getting, a quote.
Can you manage a property I bought through another brokerage?
Yes. We take on existing properties and existing tenancies regularly. Onboarding includes reviewing the current lease, deposit records and inspection history so we know what we are inheriting.
Do you manage commercial property?
Our management service is residential. If you have a commercial property, tell us what it is and we will either say so honestly or point you to someone who specialises in it.
Can you report rent payments to the credit bureau?
Yes, through Report.Rentals, the RealMaster group's rent-reporting platform. Rent payments are reported to Equifax Canada monthly, which rewards tenants who pay on time with a stronger credit history and gives every tenant a reason to keep paying on time. Talk to us about adding it to your tenancy.
Not sure which one you need?
Tell us about the property and what you are trying to achieve. We will point you at the right service — including telling you when the answer is “not yet”.